This unit focuses on implementing enterprise Customer 360 solutions through modern data platforms, unstructured data handling, and organizational change. Students will design integration approaches (Snowflake, Salesforce Data Cloud), cultivate change management and AI literacy, and prepare hiring and upskilling plans to operationalize Customer 360 initiatives in real-world settings.
Learning Objectives
- Analyze the effects of modern data warehouse architectures and data gravity on Customer 360 strategies by producing a comparative report that evaluates Snowflake and Salesforce Data Cloud approaches for structured and unstructured data
- Apply change management and AI-IQ development techniques to create an adoption and continuous-learning plan that fosters curiosity and cross-functional collaboration within HR and business teams
- Demonstrate the operational integration of Snowflake and Salesforce Data Cloud by designing a data flow diagram and implementation checklist that shows ingestion, processing, governance, and use of unstructured and untrapped data
- Evaluate evolving roles and HR paradigms to develop a talent acquisition and upskilling roadmap with role descriptions, competency milestones, and metrics aligned to Customer 360 outcomes
Curriculum
- 1 Section
- 10 Lessons
- 30 hours
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- Unit 4 — Operationalizing Customer 360 Data10
- 1.1MODERN DATA WAREHOUSE (SNOWFLAKE)20 mins
- 1.2NEW PARADIGM FOR HUMAN RESOURCES20 mins
- 1.3DATA AND BUSINESS GRAVITY20 mins
- 1.4FINAL CONSIDERATIONS20 mins
- 1.5FOSTER A CHANGE MANAGEMENT CULTURE AND AI IQ20 mins
- 1.6EXAMPLES OF UNTRAPPED DATA IN ACTION20 mins
- 1.7EVOLVING OLD ROLES AND NEW ROLES20 mins
- 1.8SALESFORCE DATA CLOUD ADAPTS TO UNSTRUCTURED DATA20 mins
- 1.9HIRE CURIOSITY AND A CONTINUOUS-LEARNING MINDSET20 mins
- 1.10NOTES20 mins
Instructor
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