Communication, Leadership, and Closing

This unit advances students’ professional communication, leadership, and closing skills through applied presentations, project communication planning, and ethical decision-making. Students will integrate nonverbal and written techniques, audience analysis, and relationship-building strategies to present scope statements, manage stakeholder communications, and close business interactions effectively.

Learning Objectives

• Analyze audience power, interest, authority, and listening cues to adapt messages, introductions, scope statements, and presentation strategies for diverse business contexts
• Apply structured presentation techniques and nonverbal communication (facial expressions, gestures, personal space, and pacing) along with polished email writing to create coherent introductions, middles, and conclusions
• Demonstrate leadership and team communication by developing and delivering a project communications management plan and scope statement while implementing strategies to build trust, motivate others, and encourage a learning environment
• Evaluate ethical, legal, and relational considerations and employ closing and negotiation strategies to overcome barriers, finalize agreements (including family or sensitive contexts), and document outcomes