Advanced Operations and Quality

This capstone unit integrates supply chain coordination, process redesign, quality management, and risk mitigation to prepare students for operational leadership. Learners apply lean, automation, statistical control, and project-planning techniques while addressing cybersecurity, e-commerce, and human factors that sustain continuous improvement and resilience.

Learning Objectives

• Analyze supply chain and inventory metrics to recommend coordinated, computerized solutions that optimize inventory levels, vendor relationships, and delivery performance
• Apply lean manufacturing, process redesign, and statistical quality control tools to reduce waste, simplify complexity, and improve product and process quality
• Demonstrate comprehensive project planning and change-management skills for start-up and transformation initiatives that address scope, timelines, risks (including cybersecurity), automation impacts, and stakeholder expectations
• Evaluate operational strategies—including e-commerce, employee engagement, and customer-focused practices—to prevent common agile and planning mistakes, sustain continuous improvement, and adapt to emerging disruptions