Advanced Workplace Communication Strategies

This unit develops advanced interpersonal and persuasive communication skills for business settings, emphasizing negotiation, conflict resolution, crisis messaging, inclusive practices, and effective use of channels and visuals. Students will practice and evaluate strategies for hiring, performance conversations, team management, and ethical use of emerging media to prepare for leadership-focused communication tasks in the final unit.

Learning Objectives

• Analyze audience, purpose, and context to select appropriate channels, silence, and visualization techniques for persuasive presentations, crisis responses, and virtual interactions, justifying choices with examples from case scenarios
• Apply negotiation, conflict-management, and performance-review strategies in role-played workplace scenarios—using Monroe’s Motivated Sequence, active and advanced listening techniques, and DEI principles—to achieve measurable collaborative outcomes
• Demonstrate ethical, inclusive, and accountable communication by identifying and mitigating bias, addressing synthetic media concerns, avoiding minimizing language, and acknowledging contributions during recruitment, feedback, and complaint-resolution exercises
• Create persuasive presentations and supporting visuals that avoid common persuasive errors and evaluate their effectiveness through peer/instructor feedback and rubric-based assessment