This capstone unit focuses on advanced user support, system recovery, security/privacy management, accessibility, and AI-enhanced productivity within Windows 11. Students will build on core skills from prior units to troubleshoot real-world problems, apply protective settings, personalize and adapt the OS, and use AI/web tools responsibly in preparation for advanced networking and IT pathway coursework.
Learning Objectives
- Demonstrate step-by-step troubleshooting procedures to resolve common Windows 11 issues including frozen apps and systems, failed updates, app crashes, and malware/threat alerts using built-in recovery and diagnostic tools.
- Apply Windows 11 security and privacy controls to configure Windows Hello, reset and recover accounts, manage folder and location permissions, enter network credentials, and control removable drive and AutoPlay behavior.
- Analyze user requirements and adapt accessibility, personalization, and device settings—such as text-to-speech, display scaling, account pictures/backgrounds, date/time/language, and gaming configurations—to optimize usability for diverse users.
- Evaluate and employ AI-powered and web-based productivity tools (e.g., image/text generation, summarizers, code assistants, planning aids) to create content, automate tasks, and summarize information while maintaining safe browsing, data privacy, and intellectual property best practices.
Curriculum
- 1 Section
- 34 Lessons
- 30 hours
Expand all sectionsCollapse all sections
- Unit 4 — Windows 11 Advanced Troubleshooting34
- 1.1Removing the Background20 mins
- 1.2Letting AI Solve Math Problems20 mins
- 1.3Taking the Lazy Way with a Desktop Shortcut20 mins
- 1.4Enlarging Pictures20 mins
- 1.5Creating and Changing Accounts for Others20 mins
- 1.6Signing In with Windows Hello20 mins
- 1.7I Forgot My Password20 mins
- 1.8Enter Network Credentials20 mins
- 1.9Changing a Picture’s Background20 mins
- 1.10Planning Trips with AI20 mins
- 1.11Absolutely Essential Guide to Cutting, Copying, and Pasting20 mins
- 1.12Saving Stuff from the Internet20 mins
- 1.13Changing Date, Time, and Language Settings Quickly20 mins
- 1.14My App Is Frozen!20 mins
- 1.15Let’s Finish Setting Up20 mins
- 1.16Converting Text to Voice20 mins
- 1.17Writing Like a Pro with AI20 mins
- 1.18Setting Up for Video Games20 mins
- 1.19My Computer Is Frozen Solid20 mins
- 1.20Select to Choose What Happens with Removable Drives20 mins
- 1.21Creating Pictures from Words20 mins
- 1.22Letting AI Do All the Writing20 mins
- 1.23Adapting Windows to Your Special Needs20 mins
- 1.24When All Else Fails20 mins
- 1.25Threats Found20 mins
- 1.26Making AI Images with Image Creator20 mins
- 1.27Summarizing and Simplifying Web Pages and PDFs20 mins
- 1.28Managing Privacy and Security20 mins
- 1.29You Don’t Currently Have Permission to Access This Folder20 mins
- 1.30Designing Like a Pro for Free20 mins
- 1.31Learning to Code with AI20 mins
- 1.32Staying Current and Safe with Windows Update20 mins
- 1.33Your Privacy Settings Blocked Access to Your Location20 mins
- 1.34Changing AutoPlay Settings20 mins
Instructor
Free
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